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SOFT SKILLS: EMOTIONAL INTELLIGENGE
SOFT SKILLS: ENHANCING COMMUNICATION
SOFT SKILLS: FIRST CALL RESOLUTION
SOFT SKILLS: HANDLING ANGRY CALLERS
SOFT SKILLS: MANAGING SILENT GAP IN TELEPHONE
SOFT SKILLS: POSITIVE ATTITUDE
SOFT SKILLS: POSITIVE ATTITUDE
SOFT SKILLS: RESPONSIBILITY AND DECISIVENESS
SOFT SKILLS: SALES PROMOTIONS
SOFT SKILLS: TAKING CONTROL OF A CALL
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