SOFT SKILLS: EFFECTIVE LISTENING AND COMMUNICATION

SOFT SKILLS: EFFECTIVE LISTENING AND COMMUNICATION

In this course, we will be looking at ways a call centre agent can be effective in listening and communication. Skills to be obtained:

• Effectively multi-task
• Communication on calls and on email
• Tools that can be used to communicate

Course Information

Categories: Soft Skills

Tags: communication, critical thinking, rhetorical

Course Instructor

Sharon Mutenje Author