Call Centre: Communication

Call Centre: Communication

In this course we shall focus on the following :

  • What is communication
  • Types of communication
  • Communication method  and pattern
  • Becoming a principles centered communicator
  • Staying focused in communication situations
  • Speaking with more Power, Tact, and Skill

Course Information

Categories:

Tags:

Course Instructor

Sharon Mutenje Sharon Mutenje Author
 

Free

FREE
MEMBER PRICING
Enroll

COMMUNICATION

COMMUNICATION 101
Lesson 1 of 7 within section COMMUNICATION.
TYPES OF COMMUNICATION
Lesson 2 of 7 within section COMMUNICATION.
COMMUNICATION METHODS AND PATTERNS IN THE WORKPLACE
Lesson 3 of 7 within section COMMUNICATION.
COMMUNICATION  WITH CUSTOMERS
Lesson 4 of 7 within section COMMUNICATION.
PRINCIPLES-CENTERED COMMUNICATION
Lesson 5 of 7 within section COMMUNICATION.
STAYING FOCUSED IN COMMUNICATION SITUATIONS
Lesson 6 of 7 within section COMMUNICATION.
SPEAKING WITH CONFIDENCE AND TACT SKILLS
Lesson 7 of 7 within section COMMUNICATION.

SOFT SKILLS QUIZ

SOFT SKILLS QUIZ
Lesson 1 of 1 within section SOFT SKILLS QUIZ.
1 September 9, 2020

Comments: 1

  1. Domenica Ribeiro says:
    October 23, 2020 at 4:22 pm

    8 🙂

Add your comment

©  2025 Parrot Learn