SOFT SKILLS: EFFECTIVE LISTENING AND COMMUNICATION

SOFT SKILLS: EFFECTIVE LISTENING AND COMMUNICATION

In this course, we will be looking at ways a call centre agent can be effective in listening and communication. Skills to be obtained:

  • Effectively multi-task
  • Communication on calls and on email
  • Tools that can be used to communicate

Course Information

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Course Instructor

Sharon Mutenje Sharon Mutenje Author
 

Free

FREE
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EFFECTIVE LISTENING AND COMMUNICATION

COMMUNICATION CLIMATE FOR CALL CENTRE
Lesson 1 of 5 within section EFFECTIVE LISTENING AND COMMUNICATION. You must enroll in this course to access course content.
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CRITICAL THINKING IN COMMUNICATION
Lesson 2 of 5 within section EFFECTIVE LISTENING AND COMMUNICATION. You must enroll in this course to access course content.
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HOW TO PERSUADE A CUSTOMER OR PROSPECT EFFECTIVELY USING “RHETORIC”
Lesson 3 of 5 within section EFFECTIVE LISTENING AND COMMUNICATION. You must enroll in this course to access course content.
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THE POWER OF “STORYTELLING” IN SALES WORKFORCE
Lesson 4 of 5 within section EFFECTIVE LISTENING AND COMMUNICATION. You must enroll in this course to access course content.
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 COMMUNICATION RHETORICAL AND STORY-TELLING  IN SALES 
Lesson 5 of 5 within section EFFECTIVE LISTENING AND COMMUNICATION. You must enroll in this course to access course content.
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0 April 14, 2022

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